Drive Luxury Fundraising Success

We’re quietly starting the search for a Director of Service Excellence.

Not traditional travel ops.
Not standard customer service leadership.

This role sits at the centre of luxury experiences, high-trust client relationships and fundraising events where delivery genuinely matters - for our clients and for the charities behind many of the experiences we create.

Leading our client services, event and concierge teams - from client onboarding through to live fundraising moments in the room, through to post-event fulfilment.

Some of what we deliver is genuinely money can’t buy. Which means ‘good service’ is never enough.

Senior leadership role with serious ownership, reporting directly to the CEO.

We’re looking for a high-calibre leader to help shape the direction of EXCEED GIVING as we continue to scale across multiple markets.

For someone who wants to build - not just manage.
Who sees service excellence as a commercial advantage.
And is comfortable operating where expectations are high.

Real impact - commercially and charitably.

If this feels like you, or someone exceptional you trust, I’d love to hear from you.